The two retailers were ranked joint first in the poll of 10,000 shoppers by consumer group Which?
Customers of Richer Sounds, which has a branch in London Road, rated customer service and “trust” in the brand and DIY enthusiasts said Toolstation’s stores were cheaper than bigger household names such as B&Q.
“The best retailers, Richer Sounds and Toolstation, continue to strike the right balance by selling quality products at reasonable prices,” said Richard Headland, editor of Which? “
It’s a simple formula but that’s why they consistently score well with shoppers.”
The worst performer was Morrisons, which finished last and Tesco and Sainsbury’s also finished in the bottom half of the table. WH Smiths also performed dismally being just one position from the bottom.
Bookseller Waterstones also returned to the top five for the first time since 2014.
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