BT is warning customers to be on their guard after a series of phone scams involving people claiming to be calling from the company.
The scam starts with a call purporting to be from BT warning that a customer’s account is in arrears.
The fraudsters then ask for credit card or bank details in order to settle the account. If the person refuses or asks for proof, the fraudsters then offer to prove who they are by immediately disconnecting the phone line.
Once the victim puts the phone down, the scammer stays connected to their line, thus giving the impression that the customer's line no longer works.
BT says it does sometimes make calls to customers about debt - but stresses that it never carries out disconnections during the call. It advises customers not to give out any banking details over the phone.
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