It didn't take a genius to predict that Royal Mail customers would leave in their droves. Perhaps the trade unions failed to see this.
We stated in a previous article that the postal strike was an opportunity for private enterprise to scoop up business from Royal Mail. And the reality has been even more of a gravy train than at first imagined. Royal Mail has driven away more than half of its SME customers.
The British Chambers of Commerce (BCC) has conducted a survey of its members and found that more than half of them are moving toward using private providers for their postal needs.
The snap poll, conducted last weekend, shows that 55% of small businesses are now more likely to use private delivery companies, even after the current strike is resolved.
The figure reflects the anger felt by small businesses at the impact the postal strike has had on them, as they have been forced to meet the costs of the strike. The survey shows:
- 62% of small businesses have been sending and settling invoices through alternatives to Royal Mail during the strike
- 88 % have seen a significant impact on their business from the mail strike, including cash flow problems, loss of sales, and less investment through meeting the costs of the strike.
BCC Head of Policy Natalie Evans said, "This result really hammers home the damage that this dispute has done to Royal Mail. Small businesses rely on a decent post service and have been let down badly over the past few weeks. It will not be easy for Royal Mail to regain their confidence. The only way it will win back lost business is through pushing ahead with its modernisation, providing the efficient, value for money and reliable service that firms demand."
Read related items on:
British Chamber of Commerce