The survey’s key findings back up the supportive feedback received by the Business Link’s own surveys of customer satisfaction.
While some FSB members were apparently experiencing difficulties coming to grips with exactly what support was available to them via the Business Link network and others expressed a need for quicker initial diagnosis of their requirements, there was an increase in satisfaction ratings from those that received support
Research published in June 2007 showed record numbers of companies and entrepreneurs being helped by the Business Link service in the South East, with a rise of more than 10,000 businesses using Business Link up to April 2007. Some 8,000 of the businesses assisted were in their first two years of trading. Business Link customer satisfaction rates stand at 90% across the SEEDA region.
Some 47% of respondents to the FSB survey wanted to see business support entirely free of commercial influence and 40% expressed a desire that it be completely independent.
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