the Business Forum and
the Economic Partnership
in Brighton & Hove
Homepage    BCRP Intranet    Funding    Events    Knowledgebase    Links    About us     Contact us
Key projects



Workforce development 


Business &

Property &
Development sites




Consultation opportunities

Brighton & Hove Business Forum
8-11 Pavilion Buildings, Brighton, BN1 1EE
Tel: 01273 735442
Email: info@brighton

© Brighton & Hove
Business Forum

News - 3 March 2007

Brighton’s buses are best

Brighton & Hove Bus & Coach Company has come out top of the league in a recent survey of residents in 149 local authority areas in the UK. The survey was part of the Government’s Best Value programme to test customer satisfaction with public services.

Local residents were asked to rate their satisfaction with bus services and transport information in their area.

In Brighton & Hove a total of 1,835 residents took part in the survey and 81% said they were satisfied with local bus services and 78% were satisfied with transport information.

These figures are up from surveys in 2003/04 and 2000/01 and well above average - nationally, satisfaction levels for comparable authorities are 62% for bus services and 54% for transport information.

Brighton & Hove City Council, along with all other local authorities in England and Wales, carried out the General Satisfaction Survey in the autumn.

Questionnaires were sent out to 5,000 randomly selected households across Brighton & Hove and 1,835 residents responded.

Other findings of the survey include:

  • An increase in satisfaction with the city council’s waste recycling service.
  • A total of 68% of respondents were satisfied with the doorstep recycling collection service, up 18% since the 03/04 survey. 65% were satisfied with local recycling facilities overall, up 10%.
  • More than two thirds of respondents, 71%, were very satisfied or fairly satisfied with the city’s libraries – the figure is up 17% from 2003/4 and follows the opening of the Jubilee Library.
  • 73% of respondents think the council treats all types of people fairly
  • 67% think the council is working to make the city cleaner and greener
  • The number of people who think abandoned and burnt out cars are a problem in their area has fallen by 22% over the last three years as a result of a citywide crackdown.

Brighton & Hove City Council leader, Simon Burgess, said, “Encouraging use of public transport and recycling waste are top priorities for the city and we are delighted with the high levels of satisfaction with these services.

“The survey is an important way of getting vital feedback from residents in the city, and a chance for them to tell us what they think, and we are grateful to everyone who took the time to take part.

He added: “We are not complacent, we are studying the survey results closely and are continually striving to improve services and improve the quality of life for people in the city.”

Traffic congestion was identified as a priority for improvement by respondents and this is an area already being tackled by the city council.

A new Journey On transport campaign and website launched last month is encouraging people to leave the car at home for short journeys to help the environment, get fit and save money. The website offers advice on the best way to travel from A to B on foot, cycling or by public transport.

Read related items on:
Brighton & Hove Bus & Coach Co

Browse our business Knowledgebase or search by keyword


12 December 2017
Utilise Plus launch programme of energy efficiency grants and business support for SMEs
11 December 2017
City Centre Vacancy Rates Drop Slightly From Sept 5 December 2017
Innovate UK Announces Sector Competitions in Manufacturing and Infrastructure Systems 5 December 2017
GDPR, steps to early compliance 1 December 2017
The 29th Sussex Business Awards 2017 Winners Announced 1 December 2017
Old tech gear? Give IT a new lease of life 29 November 2017
Driving for Better Business Campaign launches 29 November 2017
ARKA Funerals sponsor Burning the Clocks 2017 with 'In Memory' lanterns 27 November 2017
Govia Thameslink launches third consultation phase on once-in-a-generation timetable restructure 23 November 2017
Coast to Capital Launches Brighton Mainline Alliance 22 November 2017
Calling all UK companies that have transport, parking and commuting issues to address 15 November 2017
Start-up Challenge Business Competition Offering £10,000 Investment to Young Entrepreneurs 15 November 2017
IUK Announces £10 Million Innovation Loans Infrastructure Systems Funding Competition for UK SMEs 15 November 2017
Sussex Food and Drink Grand Finalists Celebrate Success 10 November 2017
Meaning conference confirms speaker line-up: breeding a new army of business activists 10 November 2017
Positive body image documentary screening at Hove school 8 November 2017
Material Practices: Painting and Printmaking at the University of Brighton - Private View 8 November 2017
Economic Partnership kick starts city strategy consultation 8 November 2017
GTR respond to positive ASLEF referendum result 7 November 2017
350th employer signed up to the Brighton & Hove Campaign 7 November 2017
Rampion announces £4 million community fund 6 November 2017
The First Gamification Conference comes to Brighton 3 November 2017
Shoreham Port Welcomes New Commercial and Operations Director 2 November 2017
Burning the Clocks launches Crowdfunder for 2017 2 November 2017
The Gatwick Diamond Business Awards are now open for Entries 31 October 2017
Brighton Based Paxton Open New Centre for Technology & Innovation 27 October 2017
Adventures in risk taking for high growth businesses 27 October 2017
Can your business benefit from offering a 'world of work' experience? 27 October 2017
The Small Business Saturday Bus Tour launches across the UK for its fifth year 24 October 2017
Business Networking & Case Study Visit with the Sustainable Business Partnership 24 October 2017
Could you use an Energy Saving Workshop? 17 October 2017
Peter Blake raffle raises £2,290 for Middle Street School 17 October 2017
AMEX named major sponsor of city's bike share scheme 16 October 2017
Ropetackle Business Friends scheme 4 October 2017
BTN BikeShare: a successful first month 3 October 2017
PLATF9RM open at Hove Town Hall 28 September 2017
Green Light for Preston Barracks and Moulsecoomb Campus Regeneration 28 September 2017
Local success story Giggling Squid at the Brighton Summit 25 September 2017
Make Change Count