the Business Forum and
the Economic Partnership
in Brighton & Hove
Homepage    BCRP Intranet    Funding    Events    Knowledgebase    Links    About us     Contact us
Key projects



Workforce development 


Business &

Property &
Development sites




Consultation opportunities

Brighton & Hove Business Forum
8-11 Pavilion Buildings, Brighton, BN1 1EE
Tel: 01273 735442
Email: info@brighton

© Brighton & Hove
Business Forum

News - 3 March 2007

Brighton’s buses are best

Brighton & Hove Bus & Coach Company has come out top of the league in a recent survey of residents in 149 local authority areas in the UK. The survey was part of the Government’s Best Value programme to test customer satisfaction with public services.

Local residents were asked to rate their satisfaction with bus services and transport information in their area.

In Brighton & Hove a total of 1,835 residents took part in the survey and 81% said they were satisfied with local bus services and 78% were satisfied with transport information.

These figures are up from surveys in 2003/04 and 2000/01 and well above average - nationally, satisfaction levels for comparable authorities are 62% for bus services and 54% for transport information.

Brighton & Hove City Council, along with all other local authorities in England and Wales, carried out the General Satisfaction Survey in the autumn.

Questionnaires were sent out to 5,000 randomly selected households across Brighton & Hove and 1,835 residents responded.

Other findings of the survey include:

  • An increase in satisfaction with the city council’s waste recycling service.
  • A total of 68% of respondents were satisfied with the doorstep recycling collection service, up 18% since the 03/04 survey. 65% were satisfied with local recycling facilities overall, up 10%.
  • More than two thirds of respondents, 71%, were very satisfied or fairly satisfied with the city’s libraries – the figure is up 17% from 2003/4 and follows the opening of the Jubilee Library.
  • 73% of respondents think the council treats all types of people fairly
  • 67% think the council is working to make the city cleaner and greener
  • The number of people who think abandoned and burnt out cars are a problem in their area has fallen by 22% over the last three years as a result of a citywide crackdown.

Brighton & Hove City Council leader, Simon Burgess, said, “Encouraging use of public transport and recycling waste are top priorities for the city and we are delighted with the high levels of satisfaction with these services.

“The survey is an important way of getting vital feedback from residents in the city, and a chance for them to tell us what they think, and we are grateful to everyone who took the time to take part.

He added: “We are not complacent, we are studying the survey results closely and are continually striving to improve services and improve the quality of life for people in the city.”

Traffic congestion was identified as a priority for improvement by respondents and this is an area already being tackled by the city council.

A new Journey On transport campaign and website launched last month is encouraging people to leave the car at home for short journeys to help the environment, get fit and save money. The website offers advice on the best way to travel from A to B on foot, cycling or by public transport.

Read related items on:
Brighton & Hove Bus & Coach Co

Browse our business Knowledgebase or search by keyword


23 May 2018
Gingerman Restaurant Group to Open Restaurant at Hanningtons Estate Brighton
16 May 2018
Can you help us help rough sleepers? Search for a venue to provide shelter 15 May 2018
New Research Reveals Cost of Opening A Business in Brighton: £6,000 11 May 2018
Tech firm SaleCycle to open new office in Brighton, creating 30+ new jobs 4 May 2018
Get involved - National Numeracy Day This 16 May 1 May 2018
Barclays' High Growth & Entrepreneurs Awards 2018 launch to celebrate start-up leaders in the UK 30 April 2018
Barclays launches major drive to help SMEs tackle Cymbercrime 24 April 2018
An evening with Chris Fox, Lib Dem Peer 24 April 2018
"A triumph of innovation" 13 April 2018
Brighton city Centre Vacancy Rates continue to buck national trend 12 April 2018
The Ivy in the Lanes Set to open 2 May 2018 11 April 2018
Free Dr Bike Service Returns 20 March 2018
Brighton named most entrepreneurial city AND second best for student happiness according to Fresh Student Living 19 March 2018
A Meeting with Chris Fox, Lib Dem Peer - Why Business Matters 14 March 2018
Better Business for All Event with BEIS 7 March 2018
Brighton celebrates women in tech as Spring Forward festival returns for a fourth year 6 March 2018
Six months of success for BTN BikeShare 2 March 2018
Sustainability in Action masterclasses for Sussex businesses 2 March 2018
Doing Business in China comes to Brighton 1 March 2018
Brighton & Hove Chamber of Commerce presents: Protecting your brand- a guide for fast growth businesses 1 March 2018
Long haul passengers boost local economy and jobs, according to new Gatwick report on the 'Visitor Economy' 28 February 2018
Save time reporting crime 27 February 2018
Warren Morgan Resigns from Brighton & Hove City Council 23 February 2018
Brighton Technology Company, Paxton Ranks in Sunday Times 100 Best Companies to Work For 23 February 2018
Greater Brighton's Commercial Property Database 22 February 2018
SE-ASSIST - Launch of Loan Capital in Greater Brighton 19 February 2018
House Price update Q4 2017 19 February 2018
What would you do in a crisis? 19 February 2018
The investment journey for high growth entrepreneurs 9 February 2018
Make Change Count 2018 - helping rough sleepers in Brighton & Hove 8 February 2018
Brighton Technology Company Paxton Announces Recipients of New Scholarship Programmein Association with the University of Brighton 8 February 2018
Cyber London Accelerator Invites Summer 2018 Entries 8 February 2018
Innovate UK Launches Strand 2 Emerging and Enabling Technologies Sector Competition 8 February 2018
Success In Sussex As Food And Drink Heroes Crowned Winners 8 February 2018
UK Games Fund - Fourth Round Open to Applications 8 February 2018
Innovate UK & Prince's Trust Launch Young Innovators' Programme 6 February 2018
Brighton & Hove Food Partnership launches 'Kit Out The Kitchen' crowdfunding campaign 2 February 2018
Brighton & Hove Council and Crest Nicholson win £15m government funding to kickstart King Alfred project 1 February 2018
Could a Utilise Plus Programme grant help you?