20 small-to-medium businesses in the retail and hospitality sector, who took part in a HR consultancy project, are reaching the end of the project and initial results indicate that the project has had a positive impact.
In late 2004, early 2005 the Brighton & Hove Business Forum (BHBF) identified 20 small-to-medium businesses in the retail and hospitality sector to take part in the HR consultancy project.
Using peripatetic HR consultancy, the project aimed to encourage a more stable workforce and encourage further investment in workforce development.
NatWest’s Mentor scheme was nominated as the vehicle to provide the peripatetic consultancy and the funding provided allowed each business to sign up for the Mentor scheme for one year.
Each business enrolled on the Mentor scheme received a personalised personnel management guidance system, employee handbook and contract of employment templates. They received full details on how to implement and operate the personnel management guidance system which was updated regularly in line with both legislative changes and changes in the operation of the business.
The businesses also had access to a 24-hour advice line which meant that they could talk to expert employment law consultants on any matter relating to employment law 24 hours a day, 365 days a year.
The employment law advice provided by Mentor was backed by an insurance indemnity. Subject to the terms of the certificate of insurance, the businesses were covered for employment tribunal legal fees and most tribunal awards e.g. unfair dismissal awards.
The results from research conducted by BHBF are encouraging and indicate that Mentor has had a very positive impact on the businesses involved and created a strong platform from which to move forward.
There is clearly an appetite for training and development and improvement to staff turn over figures are encouraging given the limitations of the project in terms of timescales.
To view the full report and research results click on the link below.
Click here to download Mentor Final Report
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