The message singing out loud and clear from the latest report from the CBI is that e-business is the driving force behind successful companies. But some are missing out and need to do a lot more to catch up with the competition.
More UK companies than ever are using e-business technology to transform their businesses, according to a new report from CBI with the support of the Government. e-Business is helping companies to drive up commercial and operational value and deliver benefits to their customers and employees.
The new report from the CBI 'e-Value Matters', sponsored by DTI, confirms that we have reached the "end of the beginning" in the story of e-business in the UK, with automation of existing processes evolving into the more fundamental transformation of business practices.
Over two-thirds of companies are now engaging with their customers online. Around 68% of all businesses compared with 50% in 2002 are now engaged in some form of e-commerce. Half of UK companies now fully integrate their business operations with remote access technologies and teleworking. This compares with just 10% in 2002, when the CBI carried out its last e-business survey.
Companies now recognise the benefits these electronic processes bring to their employees. Ninety per cent see better internal communications, 83% improved IT skills and 67% a measurable increase in job satisfaction.
More companies than ever are managing electronic integration along the value chain, from suppliers through distribution to customers. Forty-five per cent of firms now transact online whether or not they have back office integration. And 16% consider themselves to be 'fully networked' compared with 6% in 2002.
There are positive signs of progress with the number of companies interacting electronically with their supply chain. Seventy-eight per cent of firms now make payments to their suppliers electronically, 58% process orders over the Internet and 51% schedule and track orders electronically.
The Business Forum has recently run a free event on e-commerce for retailers. The event was well attended and feedback from the delegates indicates the need for a more in-depth review of the systems available. If you are interested in taking part in a future event on e-commerce please contact Soozie Campbell via firstname.lastname@example.org.
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