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News - 1 November 2004

Brighton's buses are the best in Britain

The city’s bus partnership has won an award for excellence and professional achievement from the Chartered Institute of Logistics and Transport.

Brighton & Hove City Council was the only local authority to receive such an award, which covers all transport and logistics organisations in the UK including passenger transport and freight.

The council received the Award for Excellence in the field of passenger transport. The partnership with Brighton & Hove Buses has led to increased passenger journeys and customer satisfaction.

Councillor Craig Turton, deputy chair of the environment committee, said, "The award recognises the innovative working relationship between the council and bus company staff. One of the great successes has been the 'real-time' bus information signs that tell passengers exactly when their next bus is due. These are mainly at bus stops but the technology is versatile enough to be linked to buildings. Signs were recently erected inside Brighton rail station so passengers getting off trains can see at a glance when their bus is due and from which stop."

The partnership has also worked together on bus priority lanes and on providing raised kerbs and 'low-level' buses to enable easy access on and off buses at stops.

Roger French, managing director of Brighton & Hove Buses, added, "I am delighted the city council has won this well deserved award. The council's initiatives to improve bus services, such as the 'real-time' information system and improved parking enforcement, have been trailblazers for others in the UK to follow."

Last year Brighton & Hove achieved an increase in bus patronage of 5% against a national target of 1%. It is one of the few cities outside London able to report an increase. And 79% of people surveyed are now satisfied with city bus services, compared to 51% in 2000.

Brighton & Hove's quality bus partnership has also been shortlisted for the Guardian newspaper's prestigious Public Service Awards 2004. The partnership won the National Transport Award, in the Local Authority category, in 2002.

Read related items on:
Brighton & Hove Bus & Coach Co
Brighton & Hove City Council

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