People in Brighton are happy with the services provided by Brighton & Hove bus & Coach Company and more and more people are using them every year. Brighton & Hove City Council's satisfaction survey for 2003/04 revealed that over 79% of bus users were satisfied overall with the bus services. This is well ahead of the council's own target of 67%.
The survey also showed that 74.2% of bus users were satisfied with the local provision of public transport information. The recent introduction of real time displays on 36 buses and the displays at bus stops has helped in this respect.
Councillor Craig Turton, deputy chair of the environment committee, said, "The high levels of satisfaction reflect the improvements made through our partnership with Brighton & Hove Buses. This includes better passenger information. We are currently working on technology to provide bus times via mobile phone, creating bus priority lanes and increasing the frequency of services." The council has provided over 120 accessible bus stops in the city by altering kerbs so that passengers do not have to step up to get on the bus. More will be introduced this year.
Last month it was revealed that the number of bus passengers in Brighton & Hove had increased by 4.6% last year, maintaining a year on year trend stretching back over 10 years.
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