This is Business Lifebelt's third retail workshop to help local businesses through the recession.
What does a business with happy customers AND staff look like? Wouldn’t you like to effectively retain people through great service and rapport?
Deborah Naylor of JD Training & Development Ltd is an inspirational entrepreneur having run a number of successful customer facing businesses.
This is a ‘hand’s on’ interactive session which will have retailers both learning and practising the essential skills necessary to deliver a service experience of a lifetime!
Participants will have the opportunity to develop their own service ideas and aims and do some live practice to see what good service really looks like. A team quiz will be presented based on local attractions and local history.
Local business and case study, Cheeky Monkeys, will be at the event to share their achievements based on providing excellent customer service and showing that going that extra mile can really help to grow profit and increase footfall.
As a direct result of the workshop attendees will:
- Understand why it is critical to deliver an outstanding service experience.
- Be clear on what that service experience should look like in their specific workplace
- Have increased skills & confidence to deliver service in a friendly, natural and personable way
- Have the ability to be ambassadors of service excellence back in the workplace
Places are limited, so book quickly! Sign up now to secure your place: email firstname.lastname@example.org or call 01273 719097
Venue: Jubilee Library|
Jubilee Square, Brighton
Contact: Lara Hockman
Telephone: 01273 719097
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